At Genkii, we are committed to providing you with a stress-free positive shopping experience. Our quality control teams will inspect your items prior to shipping to ensure your satisfaction, and the quality is guaranteed.
If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
1. If you received a product in the wrong size or with the color problem, email us your message pictures, order number and item number within 7 days of receiving the product.
2. Any returned items without communication will not be accepted. All returns must be approved by our customer service team.
3. The returned items should be sent back to our warehouse address mentioned in communication emails, not the company address in our site. Any parcels sent to the wrong address will not be accepted.
4. The return shipping fee is at the customers' own expense.
5. The following items cannot be returned: bodysuits, lingerie & sleepwear, swimwear, jewelry, accessories and sale items.
6. Returned items must be in their unused condition with the original packing. We do not accept a returned items that are worn, damaged, washed or altered in any way.
7. Returns will be processed within 14 days upon receipt of your package.
8. Refunds will get back to your account within 3-7 business days, depending on your bank or card issuers.
9. The original shipping fee and insurance are non-refundable.